Logistics Leaders Counter Labor Shortages, Tariffs With AI.

Freight Brokers and the Carrier Operators they work with operate in a high-pressure environment characterized by razor-thin margins and labor-intensive workflows.

"I'm always wearing multiple hats, everyday." Says one of our Intermodal clients based out of Chicago. "Obviously there's a shortage of folks driving trucks these days what they don't realize is how it's much worse for the support teams keeping it all moving."

Operations Managers are juggling daily tasks such as load tracking, expense approvals, appointment scheduling, and rate negotiations most often still being managed manually via phone and email, leading to inefficiencies and missed revenue opportunities. These challenges are exacerbated by outdated Transportation Management Systems (TMS) and fragmented data, which hinder real-time decision-making and strain broker-carrier relationships.

Tariffs, fluctuating fuel costs, and rising insurance premiums for high-risk or fragile freight further strain profit margins. For instance, recent tariffs have led to increased costs for components and materials, impacting the broader supply chain and increasing operational expenses.

Our Approach: Enmessara built AI voice agents to sit alongside their TMS system, auto-dialer, and email to handle the volume spike when operations teams are putting out fires elsewhere. Inbound/Outbound calls and emails can be triggered automatically or pushed to a manual operator to manually take action. All relevant information is synced to the TMS maintaining high-level data governance.

Seamless integration between TMS platforms and accounting software like QuickBooks is crucial for financial accuracy and efficiency. These integrations eliminate the need for manual data entry, reduce errors, and provide real-time financial reporting